Supervised, managed, and took an active role in both the technical and creative operations of the NIH All of Us Research Program Asset Portal Digital Asset Management (DAM) system.
Managed, organized, and improved the DAM system to efficiently streamline workflows with cross-functional teams. Tasks included provisioning user accounts and permissions, developing taxonomies, optimizing metadata schema and metatags, providing technical support, implementing programming enhancements, enhancing UX/UI, optimizing LiveChat practices, auditing, and generating statistical reports.
Thoroughly documented protocols and processes in the DAM SOP guidelines, providing valuable references and training resources for both current and future users.
Drove creative development for key accounts that included: Takeda (Kapidex, Amitiza, Uloric, Edarbi, Edarbyclor); Teva (ParaGard, Enjuvia); Stiefel (Extina, Desonate); Allergan (Botox) to drive pharmaceutical medical education and consumer brand awareness, directing the creative team, collaborating with the creative director, copywriters, and client services, and maintaining quality control and timeliness with project managers.